Bet811 takes the protection of your personal data seriously. This policy explains, in plain language, what information we collect, how we use it, who we share it with, and how you can exercise your rights as a data subject under the General Data Protection Law (LGPD — Law No. 13,709/2018).
Last updated: January 2026
The main topics covered by bet811's Privacy Policy
Identification data (name, CPF, date of birth), contact details (email, mobile), address, financial information for deposits and withdrawals, and platform usage data. We collect only what is necessary to provide bet811's services.
Creating and managing your account, processing deposits and withdrawals via Pix and other Brazilian payment methods, customer support, sending promotions (with your consent), and fulfilling legal and regulatory obligations.
We only share data with partners essential to our operations — Brazilian payment processors, game providers, and competent authorities when required by law. We never sell your data to advertisers or unrelated third parties.
256-bit SSL encryption on all transmissions, storage on secure servers with restricted access controls, continuous threat monitoring, and strict internal policies governing which staff members can access which data.
You have the right to access, correct, port, delete, and withdraw consent over your data at any time. bet811 responds to data subject requests within 15 business days, as provided under the LGPD.
We use essential cookies to keep the platform running and analytics cookies to improve your experience. You can manage your cookie preferences in your browser. We do not use cookies to sell your data to external advertising networks.
This Privacy Policy describes how bet811 — operator of the platform available at bet811.best — collects, uses, stores, shares, and protects the personal data of Brazilian users. It applies to all bet811 services, including Sports Betting, Live Casino, Crash Games, poker, and e-sports. By creating an account or using any bet811 product, you confirm that you have read and understood this policy. This policy should be read together with the Terms & Conditions of the platform.
For the purposes of the General Data Protection Law (LGPD — Law No. 13.709/2018), the controller of the personal data processed under this policy is the company operating bet811. The controller is defined as the legal entity that makes decisions regarding the processing of users' personal data — that is, what data to collect, how to use it, and how long to retain it.
Questions about this policy or requests related to your personal data should be directed to the bet811 Data Protection Officer (DPO) at suporte@bet811.best or via the 24-hour live chat available on the platform.
The General Data Protection Law (Law No. 13.709/2018) is the Brazilian legislation that governs the processing of personal data by public and private entities. It grants you clear rights over your data and imposes obligations on the companies that handle it. bet811 fully complies with this law.
Bet811 collects personal data at different points during your interaction with the platform. Below are the main types of data processed:
Registration data: full name, CPF, date of birth, gender, full residential address, email, and mobile number. This information is required to create an account and is used to verify the user's identity in accordance with Brazilian regulatory requirements.
Identity verification data: government-issued photo ID (RG, CNH, or passport), a verification selfie, and proof of address issued within the last 90 days. These documents are required to complete the KYC (Know Your Customer) process before your first withdrawal.
Financial data: deposit information (payment method used — Pix, boleto, credit or debit card, PicPay, Mercado Pago), transaction history, and bank account details for processing withdrawals via Pix to Nubank, Itaú, Bradesco, Banco do Brasil, and other institutions with a registered Pix key. bet811 does not store full credit card details on its servers — that data is processed directly by our PCI DSS-certified partner operators.
Platform usage data: betting history, games accessed, Live Casino sessions, crash games and poker, as well as browsing data such as IP address, device type, browser, operating system, and pages visited within bet811. This data is collected automatically and used to personalize the experience and for internal analytics purposes.
Communication data: records of conversations with support via live chat and email, including message content and technical session data. These records are retained for quality assurance and dispute resolution purposes.
Bet811 collects only the data strictly necessary for each stated purpose. We do not request data that has no defined use within the platform's services.
The personal data collected by bet811 is used exclusively for the following purposes:
Bet811 does not use your personal data for any purpose beyond those listed above without notifying you and, where applicable, obtaining your consent.
All personal data processing carried out by bet811 is grounded in one of the legal bases set out in the LGPD. The applicable bases for each processing category are listed below:
| Purpose | Legal Basis (LGPD) |
|---|---|
| Account creation and service provision | Contract performance (Art. 7, V) |
| Processing deposits and withdrawals | Contract performance (Art. 7, V) |
| Identity Verification (KYC) | Compliance with a legal obligation (Art. 7, II) |
| Fraud and money laundering prevention | Compliance with a legal obligation (Art. 7, II) |
| Support contact | Legitimate interest (Art. 7, IX) |
| Sending marketing communications | Consent (art. 7, I) |
| Platform improvement (anonymized data) | Legitimate interest (Art. 7, IX) |
| Compliance with competent authorities | Compliance with a legal obligation (Art. 7, II) |
Bet811 does not sell users' personal data. Information is shared with third parties only in the situations below, all of which are necessary for the operation of our services or compliance with legal obligations:
All third parties that process personal data on behalf of bet811 are contractually required to maintain confidentiality, apply appropriate security measures, and use the data solely for the agreed purposes.
Bet811 retains personal data for as long as necessary to fulfill the purposes described in this policy and to comply with legal obligations. The general retention periods that apply are:
After the applicable retention period, data is securely deleted or anonymized in a way that makes re-identification of the individual impossible.
Bet811 implements technical and organizational measures to protect users' personal data against unauthorized access, loss, alteration, or improper disclosure. The key measures in place include:
Despite these measures, no system is completely invulnerable. If you suspect your login credentials have been compromised, contact bet811 support immediately via live chat so your account can be secured.
Bet811 uses cookies and similar technologies to ensure the platform functions correctly and to improve the user experience. The types of cookies used are:
Bet811 does not use third-party behavioral advertising cookies. You can manage or disable cookies in your browser settings — Chrome, Safari, Firefox, and other browsers offer privacy controls under their security settings. Disabling essential cookies may prevent the platform from functioning properly.
Bet811 services are intended exclusively for users aged 18 and over. The platform does not intentionally collect personal data from minors and does not permit anyone under 18 to create an account or use any available product.
The registration process includes date-of-birth verification, and during identity verification, proof of legal age via an official document is confirmed. Accounts identified as belonging to minors will be closed immediately, and any remaining BRL balance will be returned to the legal guardian after the situation is confirmed.
If you believe a person under 18 has created an account on bet811, please contact support at suporte@bet811.best so the matter can be investigated and resolved as a priority.
The LGPD grants you, as the data subject whose personal data is processed by bet811, the following rights, all of which can be exercised by submitting a request to support:
Request a copy of all personal data bet811 holds about you, including the purposes of processing and the recipients with whom it has been shared.
Request the correction of incomplete, inaccurate, or outdated data — such as your registered address, mobile number, or email.
Request the deletion of data processed on the basis of consent. For data retained under a legal obligation, deletion takes place after the mandatory retention period.
Request your data in a structured, machine-readable format for transfer to another controller, in accordance with ANPD regulations.
Request the suspension of processing of certain data while a dispute or correction request is being handled by bet811.
Withdraw consent for marketing communications at any time, with no impact on your access to bet811's other services.
To exercise any of these rights, contact bet811 support via live chat or at suporte@bet811.best, identifying yourself as the data subject and specifying your request. bet811 will respond within 15 business days, as required by the LGPD. In some cases, you may be asked to verify your identity before the request is fulfilled, to ensure your data is not improperly disclosed to third parties.
If you believe your rights have not been adequately upheld, you have the right to file a complaint with the National Data Protection Authority (ANPD), the federal body responsible for enforcing the LGPD in Brazil.
Some of bet811's game providers and technology partners operate servers outside Brazil. When personal data needs to be transferred to other countries, bet811 applies the safeguards set out under the LGPD to ensure a level of protection equivalent to that of Brazilian law:
Bet811 maintains an up-to-date record of all international data transfers and the applicable safeguard mechanisms, available upon request to the DPO.
Bet811 may update this Privacy Policy periodically to reflect changes in Brazilian law, the services offered, or data processing practices. Material changes will be communicated to registered users by email and/or via an in-platform notification at least 7 days before taking effect.
The date of the last update is always shown at the top of this page. Continued use of the platform after any update to this policy takes effect constitutes acceptance of the new terms. If you do not agree with an update, you must request account closure before the changes come into force.
We recommend reviewing this policy periodically to stay informed about how bet811 protects your data. Previous versions of this policy are available upon request from support for reference purposes.
For questions related to this Privacy Policy, the processing of your personal data, or the exercise of your rights as a data subject, you may contact bet811 through the following channels:
Bet811 is committed to responding to all personal data requests clearly, in Portuguese, and within the deadlines established by the LGPD. Requests requiring additional identity verification may be granted an extended deadline, with prior notice to the requester.
The National Data Protection Authority (ANPD) is the federal body responsible for enforcing the LGPD in Brazil. If you believe your rights have not been respected by bet811, you may file a complaint directly with the ANPD.
Bet811 operates with full transparency and in compliance with the LGPD. Sign up now, deposit from R$ 20.00 via Pix, and enjoy Sports Betting, Crash Games, and Live Casino with complete security.
+18 years. bet811 promotes responsible gaming. Also see our Responsible Gambling page.
Other important bet811 documents that supplement this Privacy Policy
The complete terms of use for the bet811 platform — registration, betting, withdrawals, bonuses, and responsible gambling. Should be read alongside this policy.
Read Terms & ConditionsResponsible gambling tools, including deposit limits, session time controls, and self-exclusion, as well as support resources available to Brazilian players.
View Responsible GamingQuick answers to the most common questions about registration, deposits, withdrawals, and betting — no need to read through full policy documents.
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