Bet811 Terms and Conditions – Platform Usage Rules

1. Acceptance of Terms

Using bet811 constitutes full and unconditional acceptance of these Terms and Conditions, as well as the Privacy Policy and the specific rules of each product available on the platform. This acceptance takes place at the time of registration, and also at each subsequent session, since continued use of the platform after any update to these terms constitutes fresh acceptance of the current versions.

Bet811 is an entertainment and betting platform intended exclusively for adults residing in Brazil. Use of the platform by anyone under 18 is strictly prohibited and constitutes a violation of these terms, resulting in immediate account closure without refund of any balances arising from bets placed during the irregular period.

2. Eligibility and Registration

To create and maintain an active account on bet811, the user must meet all of the following criteria cumulatively:

• Be at least 18 years of age at the time of registration;
• Be a resident of Brazil and hold a valid CPF issued by the Receita Federal;
• Not be subject to an active self-exclusion at bet811 or under any other bettor exclusion program recognized by the platform;
• Provide accurate, complete, and up-to-date information during registration and in any subsequent verification process;
• Not hold any other active account or any account previously closed due to a terms violation on bet811.

Bet811 reserves the right to request supporting documents for identity (national ID, driver's license, or passport), proof of address (issued within the last 90 days), and source of funds at any time. Failure to provide the requested documents within the specified timeframe may result in temporary or permanent suspension of the account and any pending withdrawals.

3. Your bet811 Account

Each user may hold only one personal account at bet811, linked to a single CPF. Creating multiple accounts — regardless of the email address or bank details used — constitutes a serious violation of these terms and will result in the closure of all identified accounts, forfeiture of bonus balances, and potential retention of cash balances for fraud investigation.

Your account is strictly personal and non-transferable. You are fully responsible for all activity carried out using your login credentials. bet811 strongly recommends using a unique password for your account — combining letters, numbers, and special characters — and enabling two-factor authentication where available.

Any suspected unauthorized access must be reported immediately to bet811 support via live chat or at suporte@bet811.best. The platform may temporarily lock the account during the investigation to protect the user.

4. Deposits

Bet811 accepts the following deposit methods, exclusively in Brazilian Reais (R$):

• Pix: instant processing — funds available within seconds of confirmation;
• Boleto bancário: processing time of up to 3 business days;
• Credit or debit card: approval subject to operator review;
• PicPay: real-time processing;
• Mercado Pago: real-time processing.

The minimum deposit amount is R$ 20.00. There is no standard maximum deposit limit; however, transactions above R$ 10,000.00 may be subject to additional source-of-funds verification in accordance with Brazilian regulatory requirements.

All deposits must be made by the account holder themselves. bet811 does not accept third-party deposits, including from family members. Deposits from bank accounts not matching the account holder's name will be returned to the sender after review, and the account may be suspended pending investigation.

5. Withdrawals

The minimum withdrawal amount at bet811 is R$ 30.00. Withdrawals are processed exclusively to Brazilian bank accounts held in the name of the bet811 account holder — withdrawals to third-party accounts are not permitted under any circumstances.

The primary withdrawal method is Pix, with a processing time of up to 10 minutes after approval, available 24 hours a day, 7 days a week. The 10-minute window begins when bet811 approves the request, not necessarily when the user submits it — during high-volume periods, the review process may take an additional 30 minutes before the Pix is sent.

The first withdrawal from any account requires full identity verification, including submission of a photo ID and proof of address. Subsequent withdrawals may also be subject to additional verification based on the platform's risk assessment.

Balances from bonuses that have not yet met their rollover requirements are not available for withdrawal. Users can view their available cash balance and pending bonus balance separately within their account.

6. Sports Betting Rules

Bets placed on bet811 are final at the moment the user confirms them. It is not possible to cancel a bet after confirmation, except in the situations outlined below or when the cash out feature is available.

If an event is suspended or cancelled before it starts, pre-match bets will be voided and the full amount returned to the account balance. If the event is rescheduled within 48 hours, bets will generally remain valid for the new date.

For live betting, markets may be temporarily suspended during moments of high uncertainty (penalty kicks in progress, VAR review, goal scored). Bets submitted while a market is suspended will be rejected and no amount will be charged. Live betting odds may change between selection and confirmation — in such cases, bet811 will display the updated odds so the user can choose to confirm or cancel.

Cash out is available for major football, basketball, and tennis markets. The cash out value is calculated in real time and may be lower than the total potential payout. bet811 may suspend cash out at certain points during a match for technical or risk management reasons, and this does not constitute a violation of any bettor's rights.

7. Bonuses and Promotions

Bet811 offers promotions and bonuses to its users subject to specific terms published on each offer's page. The general rules that apply to all bonuses are:

• Each promotion has an expiration date, after which any unused bonus is automatically removed from the account;
• Welcome bonuses are intended for new users making their first deposit and cannot be claimed by previously registered accounts;
• Rollover requirements (also referred to as wagering requirements) specify how many times the bonus amount must be wagered before it becomes available for withdrawal — the minimum odds per bet required to count toward the rollover are defined in each promotion;
• Bets placed on markets with odds below the minimum set by the promotion do not count toward the rollover;
• Free bet bonuses return only the winnings to the balance, not the stake itself, unless otherwise stated;
• Simultaneous participation in multiple promotions may be restricted — please refer to the specific terms of each offer.

Bet811 reserves the right to cancel, modify, or replace promotions at any time, with reasonable advance notice to affected users. Suspected bonus abuse — such as creating multiple accounts, hedging bets, or using strategies that go against the spirit of a promotion — may result in bonus cancellation and account suspension.

8. Live Casino and Crash Games

The live casino games (roulette, blackjack, baccarat, and game shows) and crash games (Aviator, JetX, Spaceman, Mines, Plinko, and others) available on bet811 are provided by internationally licensed third-party suppliers. The rules of each game are those defined by the provider and are available within the game interface.

The results of provably fair crash games can be independently verified by users through the cryptographic algorithms provided by the supplier. This mechanism ensures that no outcome is manipulated after the bet is recorded in the system.

If a technical failure occurs during a casino round or crash game, the default response is to void the round and return the wagered amount to the account balance. If the outcome of a round had already been determined before the failure, that result stands as valid. A full transaction history for all rounds is available in the user's account section.

Bet811 may restrict or suspend access to certain casino games for users who display gambling patterns associated with problematic behavior, as part of its commitment to responsible gambling.

9. Poker

Bet811's poker tables operate exclusively in BRL. The rules for Texas Hold'em and all other available variants follow international poker standards and are published in the platform's help section.

Any form of collusion between players — including sharing cards via external communication, using unauthorized assistance software (bots), or making arrangements with other participants in the same tournament — constitutes a serious violation of these terms and will result in permanent bans on all accounts involved, with balances seized for investigation.

The rake charged at cash tables and tournament entry fees are published on each poker product page. Amounts are deducted automatically from the pot or tournament buy-in as specified.

10. Responsible Gambling

Bet811 believes that betting is a form of entertainment, not a source of income. That's why the platform offers responsible gambling tools that any user can activate in their account settings:

• Deposit limit: sets a maximum deposit amount per day, week, or month;
• Bet limit: limits the maximum amount of a single bet;
• Session limit: sets a maximum session time on the platform, with a warning as the limit approaches;
• Temporary pause: suspends account access for a set period (24 hours to 6 months);
• Self-exclusion: permanently closes access to your bet811 account — this action cannot be reversed.

Deposit limit increases have a 24-hour waiting period before taking effect. Limit reductions and self-exclusion activations take effect immediately. bet811 will not contact users under self-exclusion for the purpose of account reactivation or promotions.

For more information on responsible gambling or to seek professional help, visit the Responsible Gambling of bet811.

11. Prohibited Conduct

The following conduct is expressly prohibited on bet811 and may result in immediate account closure, with or without a balance refund depending on the circumstances:

• Creating multiple accounts for the same individual or registering using another person's details;
• Use of automated software (bots) for betting, crash games, poker, or any other activity on the platform;
• Any form of match-fixing or use of insider information for betting purposes;
• Systematic hedging bets intended to abuse promotions or bonuses;
• Attempting unauthorized access to other users' accounts or to bet811's systems;
• Money laundering or using the platform to move funds of illicit origin;
• Providing false information at any stage of registration or account verification;
• Any conduct that harms other users or the operational integrity of the platform.

12. Account Closure

Users may request voluntary account closure at any time by contacting bet811 support. Before closure, all available balances must be withdrawn — any remaining cash balance in a voluntarily closed account will be returned to the user after standard verification. Bonus balances are cancelled upon closure.

Bet811 may close or suspend accounts unilaterally in the following situations: breach of these Terms and Conditions, suspected fraud, prohibited conduct, or a request from a competent regulatory or judicial authority. In the event of closure due to a terms violation, bonus balances are automatically cancelled and cash balances may be held for up to 60 days pending completion of the investigation.

Accounts inactive for more than 12 consecutive months may be subject to inactivity fees as specified in the conditions applicable to each platform maintenance period. Users will be notified by email before any fees are applied.

13. Privacy and Data Protection

The processing of personal data by bet811 is governed by the General Personal Data Protection Law (LGPD — Law No. 13,709/2018) and detailed in the Privacy Policy of the platform, which should be read together with these Terms.

In summary, bet811 collects the data necessary to provide its services (registration, transactions, support), does not sell personal data to third parties, and applies appropriate technical measures to protect user information. Users have the right to access, correct, restrict the use of, or request the deletion of their personal data as provided under the LGPD, by contacting support.

14. Changes to These Terms

Bet811 reserves the right to update these Terms and Conditions at any time to reflect regulatory changes, new products, or platform process improvements. Significant changes will be communicated to registered users by email and/or in-platform notification at least 7 days before taking effect, except where urgent regulatory or security changes require immediate implementation.

Continued use of bet811 after any update to these terms takes effect constitutes acceptance of the new conditions. If you do not agree with the changes, you must request account closure before the effective date of those changes.

15. Contact & Support

For questions about these Terms and Conditions, account-related matters, or any aspect of bet811's services, you can reach us through the following channels:

• Live chat: available 24/7 via the chat icon on the platform — the fastest channel for urgent issues;
• Email: suporte@bet811.best — for matters requiring documentation or more detailed analysis, with a response time of up to 24 business hours.

Bet811 support operates exclusively in Brazilian Portuguese. Requests submitted in other languages may take longer to receive a response or may be forwarded to specialized teams as needed.

Bet811 is not responsible for communications sent through unofficial channels — any contact not made via the live chat integrated into the website or the official email address listed above cannot be attributed to the platform.